Please return your items in the following link:
You will receive a prepaid return label with the instructions to return your package.
*Please note: Prepaid label will be deducted from your refund:
Austria, Belgium, Germany, Italy, Netherlands: 20€
Countries EU: 25€
Rest of Countries: The shipping costs to return an item to the rest of the countries will be the same as those you paid when placing your order.*
The procedure for returning an item purchased at our online store is as follows:
1) All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dust bags) with tags still attached. We are are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging.
2) We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
3) Once a return is approved the value of the purchase will be refunded by the same method you made the original payment. Please note it does not include shipping costs. Allow up to 4-7 business days for refunds to be processed.
4) Once shipped, the return package and its contents are the responsibility of the customer until the package has been received by MOI&SASS.
5) The costs and risks pertaining to the return of Product(s) are borne by the sender. MOI&SASS is not responsible for the refund any import tax/duty that your order may have incurred for returned items. MOI&SASS cannot be held responsible in the event of loss, theft or damage of the returned parcel.
You can always contact us for any return question at email@example.com
Unfortunately we do not offer exchanges on our website, only returns. You will therefore first need to return your order. Your bag will be refunded, however, the shipping fees are at your expense.
If you would like another color or style, we invite you to place a new order. You will then be able to choose and purchase the bag of your choice.
The costs and risks pertaining to the return of Product(s) are borne by the sender. MOI&SASS is not responsible for the refund any import tax/duty that your order may have incurred for returned items. MOI&SASS cannot be held responsible in the event of loss, theft or damage of the returned parcel.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us at firstname.lastname@example.org immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases MOI&SASS shall bear the costs of both shipping and return.
All items purchased on promotion are considered Final Sale, and cannot be refund or returned.