Shipping & Return Policy
Shipping
SHIPPING INFORMATION
Shipping costs are calculated based on the total weight of your order. The amount of shipping fees for one bag are:
- - €9 for a delivery in Spain.
- - €15 for delivery to any other country in the European Union.
- - €17 for a delivery to the UK, and Germany
- €40 for International Shipping - When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. When your order is shipped, we will send you a confirmatory email.
| Shipping Information | |
|---|---|
| Europe | 4—5 business days |
| World | 5—6 business days |
Delivery times are estimates and provided as guidelines only. Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. During the sale and holiday periods, the large amount of orders can result in longer delivery times.
International shipments may be subject to customs duties and import taxes upon entry into the country of destination over which we are unaware. MOI&SASS cannot be held accountable for any of these customs duties and import taxes. You should contact your local authorities to take notice of these fees and the respective values that differ from country to country and over which we have no knowledge. It will be your sole responsibility to claim such import charges back from the applicable authority in your country.
If you have any questions regarding international delivery please contact us on info@moiandsass.com
Returns & Exchange
- Spain and Portugal Exchange:
The procedure for returning an item purchased at our online store is as follows:
1) We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
2) To start a return, you can contact us at info@moiandsass.com. You will receive email confirmation with the instructions to return your package.
Returns or Exchange in Spain and Portugal must be assumed by the customer, with the transport company of your choice. Please make sure you seal the package securely & keep the tracking number in your records.
3) All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. We are are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging.
4) Once a return is approved the value of the purchase will be refunded by the same method you made the original payment. Please note it does not include shipping costs. Allow up to 4-7 business days for refunds to be processed.
- European Returns & Exchange outside Spain & Portugal: Mandatory prepaid 15€ label
The procedure for returning an item purchased at our online store is as follows:
1) We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
2) To start a return, you can contact us at info@moiandsass.com. You will receive email confirmation with a prepaid return label with the instructions to return your package. The price is 15€ that will be deducted from your refund.
2) All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. We are are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging.
3) Once we have confirmed that the returned article(s) are in perfect condition,
4) Once a return is approved the value of the purchase will be refunded by the same method you made the original payment. Please note it does not include shipping costs. Allow up to 4-7 business days for refunds to be processed.
International Exchange & Returns
United States, Latin America, Asia, Australia
To start a return, you can contact us at info@moiandsass.com to guide you through the process. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
You can always contact us for any return question at info@moiandsass.com
Damages and issues
Please inspect your order upon reception and contact us at info@moiandsass.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases MOI&SASS shall bear the costs of both shipping and return.
Exchanges & Refunds
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The costs and risks pertaining to the return of Product(s) are borne by the sender. MOI&SASS is not responsible for the refund any import tax/duty that your order may have incurred for returned items. MOI&SASS cannot be held responsible in the event of loss, theft or damage of the returned parcel.
Sales
All items purchased on promotion are considered Final Sale, and cannot be refund or returned.